Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, not as a source of income. Before you play, decide how much time and money you are comfortable spending, and only use money that you can afford to lose.

Gambling should be one leisure activity among many, rather than the main focus of your free time. A positive approach means accepting that losses are part of gambling and that a winning result cannot be expected. Avoid chasing losses by increasing your stakes or continuing to play in an attempt to recover money.

Gambling is for adults aged 18 years and over. You should only use an account that belongs to you and should never allow another person to gamble through your account. Parents, carers and other adults should take reasonable steps to prevent children from accessing gambling services.

• Set a budget before you start playing.
• Treat any money spent as an entertainment cost.
• Do not borrow money to gamble.
• Do not gamble when you are upset, tired, under the influence of alcohol or affected by other substances.
• Take regular breaks and make time for other interests.
• Keep gambling separate from essential household expenses.

Set limits before you play

Planning your gambling in advance can help you remain in control. Consider setting both a spending limit and a time limit. A limit works best when it is decided before gambling begins, rather than changed during a session because you want to continue playing or recover a loss.

Financial limits

Choose an amount that fits comfortably within your disposable budget. Never use rent, mortgage payments, bills, food money, savings, credit intended for other purposes or money needed by your family. If your circumstances change, reduce or stop your gambling rather than trying to maintain your previous level of spending.

Time limits

Decide how long you will play and set an alarm or reminder if helpful. Long sessions can make it harder to notice how much time or money has been used. Stand up, take a break and return to other activities regularly. If you find it difficult to stop at the time you planned, consider taking a longer break or using an account restriction.

Available account tools

Depending on the service and your location, responsible gaming tools may include deposit limits, spending limits, session reminders, reality checks, cooling-off periods or account closure. Read the information provided for each tool carefully, including when a change takes effect and whether a restriction can be changed during the selected period.

If you cannot find a particular tool, use the available account or support channels on the site to ask about responsible gaming options. Do not rely on a technical limit alone. A personal budget, regular breaks and honest conversations with someone you trust can also help you stay in control.

Recognise when gambling may be causing harm

Problem gambling can affect anyone, regardless of age, income or previous experience. It may develop gradually, and a person may not notice the impact until gambling has affected their finances, relationships, work, study or wellbeing. Recognising the signs early can make it easier to take action.

• Spending more time or money gambling than you intended.
• Trying to win back money after a loss.
• Increasing your bets to feel the same level of excitement.
• Hiding gambling activity, losses or account information from others.
• Borrowing money, selling belongings or using credit to gamble.
• Missing work, study, appointments or family commitments because of gambling.
• Feeling restless, anxious, irritable or low when you cannot gamble.
• Thinking about gambling frequently or finding it difficult to concentrate on other things.
• Gambling to cope with stress, loneliness, boredom or emotional pain.
• Arguing with family or friends about gambling.
• Continuing to gamble even though it is causing financial or personal problems.

One warning sign can be enough reason to pause and review your gambling. You do not need to wait for a serious problem before asking for help. Take a break, close or restrict your account where possible, tell someone you trust and consider speaking with a qualified support professional.

Taking a break or stopping

If gambling is no longer enjoyable or is becoming difficult to control, stopping is a sensible and positive choice. You can take a short break, choose a longer cooling-off period or ask for your account to be closed, depending on the options available to you. Consider removing saved payment details, avoiding gambling-related content and asking a trusted person to support your decision.

A self-exclusion request is intended to help a person prevent or reduce access to gambling for a chosen period. Where this option is available, follow the instructions carefully and provide any information needed to identify your account. Do not create another account or use someone else’s account during a self-exclusion period. If you believe an account should be restricted, contact the available support channel as soon as possible.

Account restrictions may not immediately resolve financial or emotional difficulties that have already developed. Review your spending, contact your bank or financial counsellor if necessary, and seek support from a gambling help service in your state or territory. A general practitioner or mental health professional can also help if gambling is connected with stress, anxiety, depression or other concerns.

If gambling has contributed to an immediate risk to your safety or the safety of another person, stop gambling and seek urgent assistance through appropriate emergency or health services in your location.

Our responsible gaming approach

1BigWin Casino is committed to providing clear responsible gaming information and encouraging players to make informed choices. Gambling activity should be based on a player’s own decision, budget and understanding of the risks. Promotional messages, where applicable, should never be treated as a reason to spend more than planned.

We may use account checks, age verification, identity verification and other safeguards where required or appropriate. These processes help protect accounts and support compliance with applicable requirements. You may be asked to provide information before an account can be opened, used or changed.

We may also take action where activity suggests that a player may be underage, using an account improperly or experiencing gambling-related harm. Possible actions can include requesting further information, applying restrictions, pausing activity or closing an account, subject to applicable requirements and the circumstances of the account.

Responsible gambling is a shared responsibility. We provide information and available control options, but players must make sure they understand their own limits and use the protections that are suitable for them. If you have concerns about your gambling, act early and use the support options available in Australia.

1. Pause and consider how gambling is affecting your time, money and wellbeing.
2. Set a clear spending or time limit before any future play.
3. Use an available break, limit, restriction or self-exclusion option.
4. Tell someone you trust what is happening.
5. Contact an official gambling support service, financial counsellor or health professional in your state or territory.